The AIS Desk Staff LibGuide: This Week at the AIS Desks

Technology Issues in the Memory Lab

While AIS does not provide support for accessing the room or using the equipment, when a patron approaches the desk or contacts us via email, phone, or chat about a technology related issue, we can fill out a Helpline on their behalf.

• Get as much information about the issue from the patron as possible, especially what station within the room they are having issues with (audio/video/photo-document). 
• Email Helpline (LBRY-Helpline@email.arizona.edu) with the information
• CC LBRY-memorylab@arizona.edu and LBRY-AIS@arizona.edu