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The AIS Desk Staff LibGuide: AIS Desk Weaver Science & Engineering (WSEL)

Click on Golly Glomster to go to the Working at WSEL page of the Student LibGuide.

From there, click the link under "Hourly Desk Tracker."

Patrons can make appointments for in-person research consultations with SLE here.

 

In Case of Emergency:

Ensure your own safety first. Help others along the way if you can.

Ask Us Desk WSEL Logins and Info

 Click on the folder icon to access and pre-authenticate into Stache

   Log in with your Net ID & Password

If you experience any problems with the tiny URL, use the full URL.

If NetID is down, use this link: Alma alternative login

Sign in with your Primary ID # and alternate password.

 WSEL LibAnswers Chat

Starting November 10th, 2025: Staff must log into their personal LibAnswers accounts to access chat on desk.

 LibCal (Use an Incognito Browser)

Starting November 10th, 2025: Staff must log into their personal LibCal accounts to access LibCal on desk.

 WSEL  LibInsight (Stats)

The software below is optional but useful to have open at the Ask Us Desks: 

Log in Using Your Net ID & Password 

 

Log in Using Credentials You Created

 

Main Level 1 Desk

(520) 621-6406

Main Level 2 Desk

 (520) 621-6442

WSEL Desk

(520) 621-6384

 Non Emergency UAPD

Call (520) 621-8273

 Emergency UAPD

To connect to UAPD:
Dial 9-1-1 directly from a UA Library landline at the AskUs Desk

      OR

Diall 9-1-1 from a cellphone and ask TPD to transfer you to UAPD

Helping Patrons with Rooms & Spaces

Rooms & Spaces 

Find info here for helping patrons with Rooms & Spaces questions specific to the Main Library 1st Floor Tech Toolshed desk. 
For additional Rooms & Spaces topics, click the boxes below:
 

Room Monitor Directions Staff Copy

These visual directions have notes for staff to help determine how and if they can help with the room monitors.

Helping Patrons with Using Monitors in the Group Study Rooms

Patrons using Group Study Rooms will often want to connect their laptops to the large monitor in the room. They may experience some difficulties and ask for help at the service desk. The link above provides visual directions to help you assist patrons. The directions will also let you know when an issue cannot be fixed and needs a Helpline ticket.   

We Have Remotes in the Ask Us Desk Drawers!

Here's why: 

If the monitor shows a blue screen that reads "No Cable Connected", you can take a remote to the room and press the yellow button.   

Take these directions with you! 

Scan this QR code on your phone to take these directions with you to a Group Study Room.   

 

A paper copy can also be located in the file drawer of the Ask Us Desks. 

The Collaborative Faculty Room is located in WSEL 313. This space can be used as a meeting room or serve as a place for faculty to test out the same teaching technology used in the Library's collaborative learning spaces.
Only UA Faculty and Staff can reserve this space. Reservations can be made online here: Collaborative Faculty Room.

Issues with classroom monitors? 

Contact Classroom Tech Services: (520) 621-3852

How to use audio with Zoom


1. Open Zoom on instructor device.
2. Click arrow next to audio button (mute button)
3. Select Extron under speakers
4. Select Scarlett Solo Under Microphone

Once Zoom is closed it will automatically go back to pre-set configuration.  Zoom must be reset each time logging in.

The Rehearsal Performance Room is located on the 5th floor of WSEL. Only College of Fine Arts (COFA) affiliates can reserve this space.

You must check the key out to the patron in Alma before handing over the key. The key is located in the keybox in WSEL reception storage. The barcode is on the back of the tag.  

Please remind COFA patrons to lock the door after use.

The RPR’s purpose is for College of Fine Arts affiliates to play/perform/record music. Priority should be given to those who wish to use the room for those purposes.

We do have music stands, cords, adaptors, and an audio/visual cart (containing turntable, preamplifier, CD player, and headphones) for checkout for use in the Rehearsal Performance Room. These items are library-use only and circulate for a two-hour period. They are located in WSEL reception storage and have barcodes to be scanned. 

Lactation & Family Rooms

We have family rooms at both the Main Library and WSEL:

Family Study Room: WSEL 438

Lactation Rooms: B321, B323, WSEL 419

These rooms are available to parents and caretakers for nursing, pumping, and other childcare activities.

If a patron asks to use one of these rooms, you may give them the code for them to access the room themselves. The codes for these rooms are located in Stache.

You do not need to follow the patron to let them in the room, and it is not necessary for them to prove that they need the space for childcare activities. 

Monitor Will Not Turn On

If the instructor's station monitor will not turn on, there is a key in the WSEL reception storage lock box to unlock the cabinet below the station. Retrieve the key to turn the monitor on.

Document Camera Unresponsive

If the document camera is not working, restart using the following steps: 

  1. Unplug the network cable
  2. Wait a few seconds, the plug it back in.
  3. A white LED light on the front of the camera should begin flashing, indicating the camera is initializing.
  4. When the camera has finished initializing, the white LED should be solid.
  5. Press the power button once to turn the camera on
  6. Select the Document Camera preset on the touch panel to reset. 

Customer Service

AIS Staffing at WSEL Supervision Ask Us Desk

Student & Staff Responsibilities

Along with completing student tasks, the student employees are responsible for assisting patrons at the WSEL Ask Us desk and will ask AIS staff members to help if needed.

AIS Staff work in the WSEL 209 office. The door should remain open and the room lights should be on (note: the lights can be dimmed)

Staff are still responsible for being aware of customer interactions and should assist if needed 

Primary Chat Contributor 

WSEL chat contributors are responsible for being the first to pick up incoming chats. While Main 1st and Main 2nd staff members will also assist with chats, WSEL desk staff should prioritize answering them due to their greater availability.

Supervising Student Tasks

Staff are responsible for checking in with student employees each hour to ask how things are going and let them know they are available to assist if needed.

  • Staff should ensure tasks on the student desk tracker are being completed each hour. See the Working With Student Employees page for more information on student tasks. 

If there is no student employee by 12 PM, staff should check in the transit cart from the Main Library. This is a student task, but staff will cover as needed.

Media Viewing - VHS, 3/4" tapes or DVDs

We do not currently have a dedicated Media Viewing Space.

WSEL does have a record player cart that patrons can use within the library to listen to records from the music collection.

A/V equipment such as VCRs/ Portable DVD players are available to loan from the Tech Toolshed (1st Floor Ask Us desk at Main)

If a customer would like to arrange for an in-library viewing, please make an Ask Us ticket. The Tech Team will facilitate arrangements. 

NFA Library

The NFA Library was previously at the Fine Arts Library and has moved to WSEL.

The UA Libraries sends materials by mail order to NFA members, but you may occasionally get inquiries at the desk about where this library is located. Additional information about the library can be found on the library website here. 

If patrons have questions about NFA materials, you can direct them to this email: lbry-asknfa@email.arizona.edu

Additional Non-UA Resources

Below are links to alternate services from PCPL:

Community Services

  • The above page includes links to:
    • Shelters & Transitional Housing
    • Food & Meals
    • Legal Information & Resources
    • Free & Low Cost Mental Health Resources
    • and many more

Meeting and Study Rooms at PCPL Locations

Customer Referrals

faq-icon – Knowledge Base Library Contacts for Referrals

As of Summer 2025, photocopiers have been removed from Main Library and WSEL. 

We still have scanners available at both libraries, which will be replaced with newer models in Fiscal Year 2026.

The nearest photocopiers are at Fast Copy in the Student Union. For black & white copies, they charge $0.15 for single-sided and $0.25 for double-sided; however, they do not take cash.

Pima County Public Library also has photocopiers at many of their branches and they charge $0.10 per copy.

Troubleshooting on Ask US Desk WSEL

Troubleshooting Sytem Outages

This document in Box provides instructions on what to do when the below systems are down: Downtime Guide for System Outages
  • Alma
  • WebAuth
  • UA Wifi
  • PC Reservation
  • Wepa Printing

Self Checkout Machines not working properly?

The Staff FAQ has an entry for restarting the Express Check Out Machines

Restarting Express Check Machines

Troubleshooting VOIP Phones at the Desk

Before You Make a Helpline Ticket

If the phones aren't working as expected, please attempt to power cycle (aka; reset ) the base unit before making a Helpline ticket.  Resetting the unit can successfully solve several issues.

How to Power Cycle the Unit

Unplug the power cable from the base and plug it back in.

If issues persist after a power cycle, please make a Helpline Ticket. 

Troubleshooting VOIP Phones at Desk

Building & Emergency Information