The AIS Desk Staff LibGuide: AIS Desk Main 2nd Floor - Main Lobby

   Log in with your Net ID & Password

If you experience any problems with the tiny URL, use the full URL.

If NetID is down, use this link: Alma alternative login

Sign in with your Primary ID # and alternate password.

 2nd Floor LibAnswers Chat

Starting November 10th, 2025: Staff must log into their personal LibAnswers accounts to access chat on desk.

 LibCal (Use an Incognito Browser)

Starting November 10th, 2025: Staff must log into their personal LibCal accounts to access LibCal on desk.

 2nd Floor LibInsight (Stats)

Interlibrary Loan Web Circulation

AmerX Cameras

The software below is optional but useful to have open at the Ask Us Desks: 

Log in Using Your Net ID & Password 

Log in Using Credentials You Created

Main Level 1 Desk

(520) 621-6406

Main Level 2 Desk

 (520) 621-6442

WSEL Desk

(520) 621-6384

 Non Emergency UAPD

Call (520) 621-8273

 Emergency UAPD

To connect to UAPD:

Scholar's Corner

Scholar's Corner is open to current graduate students and undergraduate honors students. Their CatCards should be programmed to give them access to the door.

If studying on the patio, students using Scholar's Corner will need to take their CatCards outside with them to gain access back into the building.

If a student believes they should have access to Scholar's Corner:

• Make a Helpline ticket on their behalf. Include:
  • Their name
  • Their NetID
  • The name of the room they are trying to access (Scholar's Corner, A220)

The Second Floor Patio

The patio door can be locked /  unlocked using the key found in the key lockbox located in the room (B258) behind the Ask Us Desk on the 2nd floor. 

 Key:  #5

Lactation & Family Rooms

We have family rooms at both the Main Library and WSEL:

Family Study Room: WSEL 438

Lactation Rooms: B321, B323, WSEL 419

These rooms are available to parents and caretakers for nursing, pumping, and other childcare activities.

If a patron asks to use one of these rooms, you may give them the code for them to access the room themselves. The codes for these rooms are located in Stache.

You do not need to follow the patron to let them in the room, and it is not necessary for them to prove that they need the space for childcare activities. 

Media Viewing - VHS, 3/4" tapes or DVDs

We do not currently have a dedicated Media Viewing Space.

A/V equipment such as VCRs/ Portable DVD players are available to loan from the Tech Toolshed (1st Floor Ask Us desk at Main)

If a customer would like to arrange for an in-library viewing, please make an Ask Us ticket. The Tech Team will facilitate arrangements. 

Payments

We do not accept direct payments of any kind at the Ask Us Desks (in-person, over the phone, or via chat) - NO EXCEPTIONS.

Patrons must only make payments online through their library account.

For more information, refer to this page: Customer Payments.

Locating Books/Materials in the Library

Below are helpful guides to assist patrons with finding books in the library:

Helping Patrons Locate Places and Events

Patrons asking about groups on campus?  Find info here: Campus Groups & Organizations

Seed Library

The Seed Library is located to the right of the service desks in the Catalyst Studios lounge. It can be found in the last set of shelving of our Board Games Collection. 

We cannot guarantee types and quality of seeds. If a patron is contacting us via chat or phone, we suggest they come in and check availability in person. If someone is interested in donating seeds, they can be brought to the Catalyst front desk during their open hours. 

Additional Non-UA Resources

Below are links to alternate services from PCPL:

Community Services

• The above page includes links to:
  • Shelters & Transitional Housing
  • Food & Meals
  • Legal Information & Resources
  • Free & Low Cost Mental Health Resources
  • and many more

Meeting and Study Rooms at PCPL Locations

NFA Library

The NFA Library was previously at the Fine Arts Library and has moved to WSEL.

The UA Libraries sends materials by mail order to NFA members, but you may occasionally get inquiries at the desk about where this library is located. Additional information about the library can be found on the library website here. 

If patrons have questions about NFA materials, you can direct them to this email: lbry-asknfa@email.arizona.edu

Self Checkout Machines not working properly?

The Staff FAQ has an entry for restarting the Express Check Out Machines

Restarting Express Check Machines

Troubleshooting VOIP Phones at the Desk

Before You Make a Helpline Ticket

If the phones aren't working as expected, please attempt to power cycle (aka; reset ) the base unit before making a Helpline ticket.  Resetting the unit can successfully solve several issues.

How to Power Cycle the Unit

Unplug the power cable from the base and plug it back in.

If issues persist after a power cycle, please make a Helpline Ticket. 

Troubleshooting VOIP Phones at Desk