1. Scan in the item.
2. Check the “Request/Process Type” field in the Scan in Items list to see if the item has a Booking Request.
3. If the item requires reimaging or recharging, complete these processes before preparing it for the hold shelf.
4. When the item is ready to circulate, scan in the item with "Place directly on hold shelf set" to YES to notify the patron (as shown below) and move it to On Hold Shelf in Alma.
5. Once the item has been scanned in and set to On Hold Shelf, you will need to create a name card to place the item on the Hold Shelf.
6. Move the item and the name card to the Bookings Rack.
Equipment with accessories will have a confirmation message populate when scanned in. Here is an example of the confirmation message for laptops:
Here is another example that shows what a camera confirmation message looks like and what items you should ensure are returned.
Note: Some items may already be missing accessories, as noted in this confirmation message below.
Please verify that all accessories included in the list are present when checking in an item. If any accessories are missing, hit Cancel to keep the item checked out on the patron's account and fill out a Damages Form so that the Equipment Lending Team can evaluate and determine the charge for the missing item.
Make sure to check for and ask patrons to sign out of Apple IDs before accepting Apple devices (iPads and MacBooks). Check these devices in only after confirming sign out.
This is for both patron account security and for our ability to circulate the equipment. Apple IDs lock devices, preventing us from loaning to other patrons.
Technology items such as laptops, iPads, cameras, and Wifi hotspots will need to have their batteries charged before placing them back on the shelf.
Some items such as calculators have rechargeable batteries inside them. When checking in these items, be sure to check the charge level of the batteries at the charging section next to Mac reimaging. If batteries are low, leave them on the charger and replace them with fully charged batteries.
When technology items go overdue, there is a three day grace period before an overdue/late fee is charged to the patrons library account.
During this time the patron cannot renew or check out any new items.
If the patron returns the items before the fee is transferred to their Bursars Account the fee should refund itself in entirety. If you see the "fee refunded" pop up in Alma after checking an item in, please check the patrons account to ensure the fee is fully taken off their account.
Fees around a week old get transferred to the Bursars account roughly two days a week. At the end of the semester fees transfer to the Bursars sooner, sometimes on the same day they are charged to ensure the Bursars office is up to date for graduating students.
We typically do not give patrons a time line for when fees transfer to the bursars. Our website provides information on the grace period and transferred fees. You can refer them to the Overdue and Lost Materials page, make a ticket, or direct them to fill out the Contact Us form if they are requesting more information.
If items are missing/equipment is damaged beyond wear and tear, submit a damage ticket and place equipment on the damage shelf.
If nothing is missing or damaged, then scan in and submit a reimaging work order.
After imaging, place items on the “CAN Equipment” shelf (laptops and hotspots in their labeled sections). See photo:
Checking in Returned Equipment Checking Items for Damage Once you have determined the level of damage incurred, fill out the Damages Form and place a Tech Eval Work Order on the item.
Using the dropdown menus in the the top searchbar in Alma, set the parameters to Physical Items and Barcode.
You will see the screen populate with item's information.
Select the ellipsis […] on the far right.
From the dropdown, select Work Order.
At this new screen: Go to Process Type.
Click on the dropdown arrow.
From the dropdown, choose AIS Technology Evalutaion.
Select Do not pick from shelf by checking the box
Click Submit to finish placing the work order on the item.
Items that need to be reimaged/formatted at the circulation desk:
Items that need to be reimaged/formatted at the Reimaging Stations:
Note: Items with active requests do not need to be placed under Tech Toolshed Reimaging. However, they still need to be reimaged before being placed on the hold shelf.
After you scan in one of the items listed above, you will see the screen populate with it's information in the lower part of the screen.
Select the ellipsis […] on the far right.
From the dropdown, select Work Order.
At this new screen: Go to Process Type.
Click on the dropdown arrow.
From the dropdown, choose Main Library Reimaging.
Select Do not pick from shelf by checking the box
Click Submit to finish placing the work order on the item.
At the new window:
When the process is complete, the screen will be white.
Troubleshooting Tips
Guidelines:
1. Turn on the iPad in front of the Patron (this will allow to see if there is damage to the screen).
2. Have the patron logon to the iPad with the 6-digit passcode they created
3. Once logged in-click on Settings icon.
4. Next Choose “General”, then to the right bottom click on “Transfer or Reset iPad”
5. Then click on “Erase All Content Settings”
6. Click the blue continue button, and then the red "Erase iPad" option.
7. The iPad will start erasing. At this point you can check the iPad in. Let the patron know the iPad is being wiped and they are good to leave. (This process may take about a minute and a half).
8. After the erase is complete, you will see the welcome screen, at this point the iPad is wiped and is ready for the next patron to check out.
7. Power off the iPad and clean the screen with a microfiber cloth and spray cleaner
Option 1 - Format through Device Settings
5. Click Ok
Option 2 - Format Using an SD Card Reader
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Tucson, AZ 85721
(520) 621-6442
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