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The AIS Desk Staff LibGuide: Building Access & Elevator Issues

Building Access Issues

If you are experiencing a problem with door access in the evening or on the weekend

  • Please call 520-626-9345
  • Select option #3 for the after-hours technician.
  • Leave a message with a number where you can be reached.

The after-hours technician should get back to you within 15 minutes.

Examples of door access issues:

  • Main library entrance door not locking at closing
  • An entrance door should be unlocking but is not
  • multiple persons cannot get through a door that they should have access to (i.e. several staff members cannot gain access to a CATalyst Studio room door with Cat cards)

If an individual cannot gain access after public hours when their CatCard should let them in, please submit a helpline ticket and include the person’s name, catcard number and the word “access” somewhere in the ticket.

Elevator Issues

Patron(s) Trapped in Elevator

General Protocols:
  • Make Contact: Staff make contact with the patron(s) who are trapped in the elevator to let them know that help will soon be on the way.
  • Ask Patron to Contact UAPD: Staff instruct the trapped patron(s) to use the phone inside the elevator to connect to UAPD's non-emergency response.
  • Call Facilities Emergency 24/7: (520) 621-3000 (normal business hours, after hours and weekends).
  • Follow-up with Helpline Ticket:  After the situation is resolved, staff should follow-up to report the situation and outcome.
    Send the follow-up information via an email Helpline ticket to:  lbry-helpline@email.arizona.edu
    Include the library staff in the email Helpline ticket : lbry-ais@arizona.edu
    Include Hayri in the email Helpline Ticket: hty@arizona.edu   You can also call Hayri if you choose at (520) 307-2820.
Who will respond to this situation?
  • During business hours Library:  Facilities staff are on duty and will respond to these calls and will follow up until the person is released.
  • Outside of normal business hours:  UA Facilities has a GMM (General Maintenance Mechanic) on call to respond to these calls. 
Should staff escalate the situation to UAPD?
  • Staff should contact UAPD non-emergency if the patron(s) has been trapped in the elevator for more than 20 minutes.