The AIS Desk Staff LibGuide: AIS Desk Main 1st Floor - Tech Toolshed

   Log in with your Net ID & Password

If you experience any problems with the tiny URL, use the full URL.

If NetID is down, use this link: Alma alternative login

Sign in with your Primary ID # and alternate password.

 1st Floor LibAnswers Chat

Starting November 10th, 2025: Staff must log into their personal LibAnswers accounts to access chat on desk.

 LibCal (Use an Incognito Browser)

Starting November 10th, 2025: Staff must log into their personal LibCal accounts to access LibCal on desk.

 1st Floor LibInsight (Stats)

 PC Reservation & Envisionware

PC Reservation Database Administrator

Used to create new community user cards and make reservations. 

• Password: Located in Stache

PC Reservation Super-User Override

Used to override Envisionware and login to library student PCs without time limits if student has trouble logging in with netID. (Always confirm they are an active UA affiliate before using this.)

• Password: Located in Stache

AmerX Cameras

The software below is optional but useful to have open at the Ask Us Desks: 

Log in Using Your Net ID & Password 

Log in Using Credentials You Created

Main Level 1 Desk

(520) 621-6406

Main Level 2 Desk

 (520) 621-6442

WSEL Desk

(520) 621-6384

 Non Emergency UAPD

Call (520) 621-8273

 Emergency UAPD

To connect to UAPD:

Students/UA Affiliates can use any of the PC/Mac desktops on the 1st floor (excluding the Public Computers). To use a computer, they can simply log in with their NetID.

Login/Password Issues

The PC Reservation login system is finnicky and if a patron has a particularly long password associated with their NetID then they will not be able to log in. 

In this case, have the patron show you their CatCard as evidence they are a student. Once they have provided this, use the Superuser Login located in the Red Folder to log them on to the computer. 

Security/Privacy Concerns

When a student logs out of PC Reservation, it only shows the PC Res splash page on one monitor screen. The other monitor screen will show the default desktop. Unless logged in, nobody can click on anything on either screen. However, if a student did not close their windows on this screen then they will still be visible after logging out.

These windows are still stored on the computer until it automatically reboots after a couple of hours of no usage.

If a student is concerned about privacy/other users seeing these windows, then a manual hard reboot will clear out any user credentials.

Room Monitor Directions Staff Copy

These visual directions have notes for staff to help determine how and if they can help with the room monitors.

Helping Patrons with Using Monitors in the Group Study Rooms

Patrons using Group Study Rooms will often want to connect their laptops to the large monitor in the room. They may experience some difficulties and ask for help at the service desk. The link above provides visual directions to help you assist patrons. The directions will also let you know when an issue cannot be fixed and needs a Helpline ticket.   

We Have Remotes in the Ask Us Desk Drawers!

Here's why: 

If the monitor shows a blue screen that reads "No Cable Connected", you can take a remote to the room and press the yellow button.   

Take these directions with you! 

Scan this QR code on your phone to take these directions with you to a Group Study Room.   

A paper copy can also be located in the file drawer of the Ask Us Desks. 

Compact Shelving

The battery to operate compact shelving in 1B is located in B104. Patrons may request help with accessing materials housed there.

If you have availability, you can help them locate the materials they are looking for. However, if the desk is busy, you can recommend that they put in an express retrieval request on the website to have the book placed on the hold shelf for them. 

24/7 IT OSCR Tech Zone Support Desk & University IT Services

Students can get 24/7 support from all four OSCR Tech Zone locations across campus, including the one on the first floor of the Main Library. They sometimes have trouble locating the desk and can be directed to the Zone if they are looking for IT help.

What to do if the OSCR Tech Zone is unstaffed?

The 24/7 Support desk at the Library should be open and staffed whenever the Main Library is open. (One exception - The Zone opens at 9AM on weekends.) We typically receive communication via chat or email from OSCR supervisors when their students are running late or have called out.

If it ever seems that the desk is unstaffed without advanced notice, please do the following:

• Email the supervisors for the OSCR Tech Zone, Karina McCune and Katie Lee, to let them know the OSCR Tech Zone is unstaffed
  • karinamc@arizona.edu
  • leek1@arizona.edu
• CC LBRY-AIS so the department is also aware

Other OSCR Tech Zones on Campus:

If the desk at the Library seems to be unstaffed, you can direct students to one of the other OSCR Tech Zones on campus for in-person support.: OSCR Tech Zone and 24/7 Support Locations and Hours

Vending Machines

For vending machine refunds or other malfunctions customers must call the number on the machine. The Library does not service the machines or provide refunds.

Payments

We do not accept direct payments of any kind at the Ask Us Desks (in-person, over the phone, or via chat) - NO EXCEPTIONS.

Patrons must only make payments online through their library account.

For more information, refer to this page: Customer Payments.

Additional Non-UA Resources

Below are links to alternate services from PCPL:

Community Services

• The above page includes links to:
  • Shelters & Transitional Housing
  • Food & Meals
  • Legal Information & Resources
  • Free & Low Cost Mental Health Resources
  • and many more

Meeting and Study Rooms at PCPL Locations

As of Summer 2025, photocopiers have been removed from Main Library and WSEL. 

We still have scanners available at both libraries, which will be replaced with newer models in Fiscal Year 2026.

The nearest photocopiers are at Fast Copy in the Student Union. For black & white copies, they charge $0.15 for single-sided and $0.25 for double-sided; however, they do not take cash.

Pima County Public Library also has photocopiers at many of their branches and they charge $0.10 per copy.

Self Checkout Machines not working properly?

Open the document below to find help in restarting the Self-Checkout machines. 

Troubleshooting VOIP Phones at the Desk

Before You Make a Helpline Ticket

If the phones aren't working as expected, please attempt to power cycle (aka; reset ) the base unit before making a Helpline ticket.  Resetting the unit can successfully solve several issues.

How to Power Cycle the Unit

Unplug the power cable from the base and plug it back in.

If issues persist after a power cycle, please make a Helpline Ticket. 

source: Staff FAQ