The AIS Desk Staff LibGuide: KIC Scanners

Deal with freezes and crashes on the KIC Bookeye scanners by restarting the computer and scanner. Steps to complete this process can be found below:

• Shut down the computer- push the blue button on the panel on the right of the back cabinet
• Shut down the scanner- press the power button on the front panel
• Complete the restart- turn on the computer by pressing the same button and press the power button on the scanner. Once everything powers up (make sure the document scanner is also on) select the KIC software on the desktop and wait for the scanner interface to load
• Please do not unplug scanner from the electrical outlet 

NOTE: If the scanner crashes in the middle of scan, those documents scanned cannot be recovered 

To ensure smooth scanning experiences, here are some helpful tips regarding saving scanned files:

Mind the File Size

• When scanning larger documents (100+ pages), there's a chance that the file size might become too large for emailing directly. It takes a long time to deliver large scans, and there is a chance that the program will freeze and progress lost, needing to re-scan all over.
• To mitigate this, scanning smaller portions, like chapters, or reducing the number of pages per scan session increases the likelihood of a successful scan. This means sending multiple scans.
• To confirm that scans have sent via email, check that the internet connection is working, as well that the email is not in the junk folder. It takes roughly 5-10 minutes to deliver via email. 

Flash Drive Option

• Saving scanned files to a PDF on a flash drive is a reliable alternative to email. After saving to a flash drive, it's advisable to double-check the scanned documents on a computer or laptop to ensure quality/successful delivery BEFORE closing the KIC scanner program.
• Once the quality is verified, users can securely store files on cloud platforms like Google Drive or OneDrive for easy access and backup.