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The AIS Desk Staff LibGuide: Wepa Printers

Printing Methods

Wepa Printing Methods & Links

Method How to Print
Physical and Digital CatCards WEPA Printers are now equipped with physical and digital CatCard readers that will open their WEPA account on the printer if they have registered with the school. 
Library computer Open your document, choose “File > Print,” and select either “WEPA-BW” or “WEPA-Color” as the printer. 
Your laptop or desktop computer

Download and install the WEPA Print App  (choose University of Arizona as your school then log in with your UA NetID).

Open your document, choose “File > Print”, and select either “WEPA-BW” or “WEPA-Color” as the printer.
Your mobile device Download and install “WEPA Print” from your device’s app store and follow the instructions.
Web browser Go to the WEPA website and log in with your UA NetID. Select “Web upload” to upload files and choose options.
Email

 

Attach your document to an email, send to print@wepanow.com
USB drive Insert your USB drive at any CATPRINTS kiosk.
Cloud Printing

Link your Wepa account to your cloud storage account. Then upload your document to the cloud and print.

Wepa Release Code

Upload your document to the Wepa website and configure your print settings online. Then, use a generated code to print rather than logging in on the printer.

Troubleshooting Wepa Printer Problems

Wepa Printer Not Working/Out of Ink?

Check that the issue is not listed in the other troubleshooting tabs (Out of Paper, Clearing a Jam, Kiosk Alarm). If not:

  • Send email to John Rogers at: johnrogers72@gmail.com 
  • CC AIS desk staff at: lbry-ais@arizona.edu
  • Include the building-floor-location and/or the kiosk name, if known

CHANGE: For hardware and software issues staff are not able to fix we are no longer CC'ing Helpline. Please contact John and CC lbry-AIS@arizona.edu only.

Helpline is only contacted for network related issues at the request of John Rogers. 

Refilling Paper Trays

1. Check WEPA Status Page or the Catprints kiosk screen for empty paper tray alerts.

2. Retrieve key from the desk key lockers (Main 2nd reception storage, inside Tech Tool Shed below the Student Kudos Board, inside WSEL Book Storage).

3. Unlock and Open the kiosk. New paper is located on the bottom shelf under the printer itself.

4. Gently pull the tray out at an upwards angle and place it on top of the printer before refilling it with paper.

5. Slide the tray back into the printer, straight on no angle.

6. Close the kiosk door and lock it. Check if the screen shows the "Ready to Print" login view.

If it doesn't, put an Out of Service sign on the printer and email John Rogers, CC LBRY-AIS@arizona.edu.

Check here for Directions with Photos

Clearing a Paper Jam

1. Check WEPA Status Page or the Catprints kiosk screen for jammed printer alerts.

2. Retrieve key from the desk key lockers (Main 2nd reception storage, inside Tech Tool Shed below the Student Kudos Board, inside WSEL Book Storage).

3. Unlock and Open the kiosk.

4. Slide the printer out from the kiosk shell. Follow the lettered guides on the outside of the printer to open it.

5. Follow the printer's display screen for step-by-step instructions on how to clear the jam.

7. Carefully remove any jammed paper by gently pulling it straight out in the direct it feeds. Avoid tearing the paper

when possible.

8. Push the printer and cart back in, then close the kiosk door.

9. Tap "Map of Stations" to confirm the jam is cleared. Once the screen shows "Ready to Print", lock the kiosk.

If it doesn't revert back to it's "Ready to Print" state or if you cannot clear the jam, put an Out of Service sign on the printer and email John Rogers, CC LBRY-AIS@arizona.edu

Check here for Directions with Photos

Silencing the Printer Kiosk Alarm

1. Retrieve key from the desk key lockers (Main 2nd reception storage, inside Tech Tool Shed below the Student Kudos Board, inside WSEL Book Storage).

2. Unlock and Open the kiosk. Slide the printer out of the kiosk shell.

3. Find the black power box inside the shell (usually on the back panel). Press and hold the silver button next to the green light until the alarm stops.

4.If the power is still out, push the printer back in, lock the kiosk, put an Out of Service sign on the printer and email John Rogers, CC LBRY-AIS@arizona.edu.

5. If the power is back on, push the printer back in and check the screen. If it shows "Ready to Print", it is working.

If it doesn't revert back to it's "Ready to Print" state, put an Out of Service sign on the printer and email John Rogers, CC LBRY-AIS@arizona.edu.

Check here for Directions with Photos

Print Card Dispenser Out of Stock

When the Wepa print card dispenser is out of cards, please contact the Library Business Office to request that it be refilled:

LBRY-LBC@arizona.edu

OR

Amanda Gutierrez's Desk Phone (Mon-Fri 9am-4pm):
(520) 621-5079
 

Refunds

Patron Asking for Refund?
Wepa Refund Steps for Patrons (from Wepa website): 
  • Email help@wepanow.com 
  • Provide the username associated with your wēpa account
  • Provided the title of the document that you are requesting a refund for.
  • Include pictures of the unsatisfactory print so they can troubleshoot what went wrong

Wepa's website indicates that refunds take 2-3 business days. 

Wepa Print Card Kiosk Refund

In the event of a patron not being able to receive a print card (out of cards, insufficient funds inserted, etc.), please contact the Library Business Center office at:
LBRY-LBC@arizona.edu
OR 
Amanda Gutierrez's Desk Phone (Mon-Fri 9am-4pm):
(520) 621-5079

If the patron is requesting a refund from the Print Card dispenser please get the name of the patron and a phone number and/or email address from them to include in your contact with the LBC. 

Print Job Taking Too Long?

Have the customer try the job on another print station. The Wepa system will not double-charge the customer.

OneDrive Work Around

As of the implementation of Outlook for students, OneDrive does not properly connect to WEPA. When a patron tries to log in to OneDrive through Microsoft Outlook on the printer it will tell the patron they need Admin access. This issue is campus wide and has been escalated to campus IT. 

In the meantime, the patron can: 

  • Upload their items to Box and print using the Box Option
  • Upload their documents to the WEPA Print App on their own devices
  • Print from the affiliate (or public) computers 
  • Or any of the other options mentioned in the Wepa Printing Methods chart above 
     

Paying for Prints

Wepa Printing Costs

Type of print Cost per page
B/W: Single sided              $0.15
B/W: Duplex $0.30
Color: Single sided $1.00
Color: Duplex $2.00

 

Credit card transactions at a CATPRINTS kiosk cost an extra $0.40.

  • NOTE: Patrons entering international credit cards into Wepa will need to enter 5 zeros when prompted for a zip code.

WEPA print cards are available for $5.00 at WEPA kiosks (cash only) in each library.

Payment Options for UA Affiliates

Students can pay via a number of methods:
  • Wepa Mobile App/CatCash
    • Students can log into their CatCash account to add funds to their CatCards at:  https://union.arizona.edu/catcash
    • To swich their preffered method of payment to CatCash in the Wepa App, they should follow the steps here: Wepa Mobile App
  • Credit Card
  • Wepa PrintCard

Payment Options for Non-UA Patrons

UA Guest Patrons can pay via Credit Card or Wepa Print Card. They can also create their own Wepa account to pay for prints.

How non-UA Affiliates can use Wepa Website

  • UA Guests can register for their own Wepa account, add funds to it, and print from it.

WEPA Print Cards

  • Print Cards can be purchased by patrons at the WEPA card dispenser kiosk on Level 1
  • They cost $5.00 and must be purchased using cash only using exact amount.
    • The machine does not accept credit cards or give change.  
If the card dispenser kiosk runs out of cards:

Please email or call the Library Business Office: 

LBRY-LBC@arizona.edu

OR

Amanda Gutierrez's Desk Phone (Mon-Fri 9am-4pm):
(520) 621-5079
 

Printer Locations

Printers at Main Library

Click here to see photos of each printer location.

1st Floor

Tier 6: Two Printers (B&W and Color)
2nd Floor

2B: One (B&W and Color) printer by CATalyst

2A: One (B&W and Color) printer by globe

Click here to see status of each Wepa Printer

Printers at WSEL

Click here to see photos of each printer location.

2nd Floor

East Doors: One B&W and Color printer

North Side: One B&W and Color printer

Near Elevators: One B&W and Color printer

Click here to see status of each Wepa Printer

Alternate Printer Locations

If printers at Main Library or WSEL are down, you can direct patrons to print at the Student Union.

Student Union

Two B&W & Color printers across from Fast Copy Entrance

One B&W & Color printer near NRich Market

Click here to see status of each Wepa Printer

Here is a full list of all campus Wepa printer locations:

·         Main Library - MN IC 2nd Floor A Pod

·         Main Library - MN IC Tier 6 (HC)

·         Main Library - MN IC Tier 6

·         Main Library - 2nd Floor, Research West (Catalyst)

·         Weaver Science Engineering Library - IC 2nd floor (near east door)

·         Weaver Science Engineering Library - IC 2nd floor (by elevator)

·         Weaver Science Engineering Library - IC 2nd floor (HC) (near IC)

·         AHSC Library

·         Law Library - First Floor  - Reference Desk

·         Student Union - Outside of NRich Market

·         Student Union - Across from Fast Copy Entrance

·         Student Union - across from Fast Copy entrance

·         Eller College - McClelland Hall - 2nd floor - Professional Development Center

·         Eller College - McClelland Hall - Sands Lab - Room 135

·         Global Center - Room 232 (note: old location; printer moved)

·         Honors Village