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The AIS Desk Staff LibGuide: 3D Printing

3D Print Pickup

When Patrons approach the desk to pick up their print, here are the questions we need to ask to determine if the print is ready for the patron to leave with:

Patrons picking up 3D print orders

  • All patrons who've paid will receive a confirmation email:
    •  Verify email payment: Have the patron show you the email that confirms that they have paid for their print.
    •  Confirm name or job number(s):  The email shows the jobs they have paid for. (See below)
    •  Locate item(s): Match the job/ticket number to the bag located in the storage space. Make sure you get ALL the bags associated with the ticket number. Larger jobs will be packaged in multiple bags.
  • Confirmation emails should look like the example below:

If they've paid but didn't get an email:

  • Ask them to check their spam folder.
  • Confirm they really paid.
    • The payment portal has multiple steps. Confirm they've completed the entire process and finalized the payment.
  • If they still did not get an email or are having issues paying online, ask the patron to contact the 3D printing team for help at 3D@lib.arizona.edu.

Department/Campus Billing Orders

Release the print to the patron and the 3D Printing team will process the payment (desk staff do not need to confirm payment or an email)

Typically, the customer provides the 3D printing team with their dept charge # when they submit their initial request. 3D printing staff fills out the form prior to sending a delivery email, and will take care of billing their department. 

Departmental charges will not be reflected in Alma

Payment Options for Non-UA Customers

Customers need to pay online using a debit or credit card. There are no options to pay with cash.

How non-UA Customers Pay for 3D Print Chargers
  • Pay Via Primo:  Non UA Patrons need to log into Primo to pay for their print job.  
    Note: Due to PCI/security regulations, we must not use computers at the desk for payments
  • Username: (email they used when requesting the print)
  • Password: Library1
Best Practice for releasing prints:

Ask patron for the email stating they have paid and then release the print to them.

If they do not have the email, refer customer to the 3D Printing email to further assistance.

If you need to look up customer charges in Alma
  • In Alma, search by patron name (Last Name, First Name)
  • Verify payment or outstanding charge based on the request number

 

Source: https://ask.library.arizona.edu/stafffaq/faq/228115

 

Resin Prints

Resin prints are in a separate bin regardless of account type, because they are fragile.

Common Questions from Patrons

AIS Staff and 3D printing / Ops students are not available to answer questions in person

If patrons have questions about their print request, direct them to email 3D@lib.arizona.edu.

A general turnaround time for 3D prints is typically "around 4 days." Only 3D Print staff can give a definite amount of time regarding how long a print will take.

  • When submitting a request online, patrons can request a time estimate.
  • Patrons can email the 3D Printing team if they have questions about their specific request.

If patrons have questions about the equipment/materials the library offers, refer them to the 3D Printing webpage

If they cannot find the answer to their question on the website, direct them to email the 3D printing team.

  • CATalyst staff can provide in-person education and offer additional resources online: CATalyst 3D Printers 
  • AIS Staff and 3D printing / Ops students are not available to answer questions in person

Helping Student Employees

Remind students to check the Student 3D Printing Guide!

If they can't find the answer to their question in the guide, ask the student employee to email the 3D printing team and they will follow up.