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The AIS Desk Staff LibGuide: Lost & Found

Lost and Found Locations: 

Main Library 2nd Floor
Millwork Cabinets
WSEL Staff Office
Room 209

Library Lost & Found

✅Accept:

High-value items or items that would cause a major inconvenience to the owner if lost, such as:

  • Laptops/Tablets
  • Phones
  • Headphones/AirPods
  • Wallets
  • Keys
  • Catcards & other IDs
  • Glasses
  • Medications
  • Jewelry, bank cards, etc

❌Do Not Accept:

 

  • Water bottles
  • Food
  • Dangerous or illegal items
  • Personal hygiene items
  • Cosmetic items
  • Soiled/unusable clothing
  • Items with little (under $25) or no value

If a patron attempts to turn in an item we do not accept at the desk, you can:

1) Ask them to return the item to the location where it was found.

  • Assure them that patrons often return to the location they last were to retrieve their forgotten items.
  • Thank them for caring about others items and trying to secure them.

2) Inform them they can take the item to the Student Union Lost and Found

Valuable Items:

Please ensure all valuable items (e.g. wallets or any items estimated to be worth over $150) are taken to the Student Union Lost & Found on the same day they are turned in. Use the blue bins (pictured below) located in each lost and found area to transport these items.

If assistance is required, staff may use the worksite radio to request that an operational lead or supervisor transport the item to the Student Union

If a patron calls or chats in to ask if we have an item in our Lost and Found, you can:

1) Check the Lost and Found yourself if you are at the 2nd Floor Desk or WSEL Staff Office.

2) Send an internal chat message to ask the staff member at the appropriate desk to check for you.

3) If a student assistant is available, you can ask them to go and check. 

If the item is in our Lost and Found, inform the patron and ask them to pick it up during our open hours at their earliest convenience.

Patrons sometimes request that we leave the desk to look for an item they left behind. If you don't see the item in our Lost and Found, it is best practice to encourage patrons to return to the library and look for the lost item themselves.

While this may be inconvenient for the patron, we want to avoid leaving the desk to look for lost items. Our policy clearly states that library staff are not responsible for unattended items. 

  • Of course, exceptions can be made in certain cases. For example, if the person is a public patron and they call/chat in after our public hours.

If patrons are unable to return to the library to look for their item(s) that day, let them know they are welcome to continue to call throughout the day to check if the item is turned in. However, do not take down names or phone numbers to call a patron back when items are turned in.

  • If a patron asks why we cannot take down their name and phone number, you can let them know we simply do not have the personnel/manpower to offer this service.

2nd Floor Lost & Found

The Lost & Found at Main Library has been relocated to the millwork cabinets beneath the self-checkout area on Main 2nd, as shown below.

Please note that the cabinets should remain locked at all times unless someone is turning in or retrieving an item. The key is #2 with a pink keychain and is stored in the lockbox in B258.

Other Lost and Found Locations

The Student Union Lost & Found

UAPD Lost and Found

University of Arizona Police Department
1852 East First Street, PO Box 210100, Tucson, AZ 85721

To inquire about lost property,  please call 520-621-1332.

Bear Down Building Lost & Found

The Rec Center desk handles lost and found reports in Bear Down. Patrons can visit there in person or call the desk at (520) 621-0390.