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Referral Guidelines

This page is for library staff members who get questions from our users.

Access issues

Question User forms Where to forward questions Notes
Database, ejournal, or ebook access.

Resources Help queue in LibAnswers

Before referring, ensure that the user has signed into library search.

See Connecting to library resources for more troubleshooting tips.

Add or change a resource on the A-Z databases list.

Resources Help queue in LibAnswers

Issues with number of licenses for e-books.

Acquisitions queue in LibAnswers

ILL and document delivery.

Problems with incorrect documents, ILL accounts, overdue items, or ILL fines.

ILL/DocDel queue in LibAnswers
Alma/Primo issues - not working correctly