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Referral Guidelines

This page is for library staff members who get questions from our users.

Access issues

Question User forms Where to forward questions Notes
Database, ejournal, or ebook access.

 

resources@lib.arizona.edu

Resources Help queue in LibAnswers

Before referring, ensure that the user has signed into library search.

See Connecting to library resources for more troubleshooting tips.

Add or change a resource on the A-Z databases list.
 		  

resources@lib.arizona.edu

Resources Help queue in LibAnswers

  
Issues with number of licenses for e-books.  

acq@lib.arizona.edu

Acquisitions queue in LibAnswers

  
ILL and document delivery.

Problems with incorrect documents, ILL accounts, overdue items, or ILL fines.		   DDA@lib.arizona.edu

ILL/DocDel queue in LibAnswers		  
Alma/Primo issues - not working correctly
 		  

lbry-helpline@arizona.edu