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Referral Guidelines

This page is for library staff members who get questions from our users.

Access issues

Question User forms Where to forward questions Notes
Database, ejournal, or ebook access.

 

resources@lib.arizona.edu

Resources Help queue in LibAnswers

Before referring, ensure that the user has signed into library search.


Add or change a resource on the A-Z databases list.
 
 

collections@lib.arizona.edu
 

Collection Management & Assessment queue in LibAnswers

 
Issues with number of licenses for e-books.  

acq@lib.arizona.edu

Acquisitions queue in LibAnswers

 
ILL and document delivery.

Problems with incorrect documents, ILL accounts, overdue items, or ILL fines.
  DDA@lib.arizona.edu

ILL/DocDel queue in LibAnswers
 
Alma/Primo issues - not working correctly
 
 

lbry-helpline@arizona.edu