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Referral Guidelines 2025-26

Access issues

Database, ejournal, or ebook access.
Forward questions to resources@lib.arizona.edu,
or Resources Help queue in LibAnswers.
Before referring, ensure that the user has signed into library search.
See Connecting to library resources for more troubleshooting tips.

 

Add or change a resource on the A-Z databases list.
Forward questions to resources@lib.arizona.edu,
or Resources Help queue in LibAnswers.
View recent changes to Electronic Resources.

 

Issues with number of licenses for e-books.
Forward questions to acq@lib.arizona.edu
or Acquisitions queue in LibAnswers.
 

Alma/Primo issues - not working correctly.
Forward questions to lbry-helpline@arizona.edu