UAL Staff: What's New in Library Search: Primo VE & Rapido

To ensure full access to materials and request options, patrons should log in to their UA Library account before using Library Search.

When conducting a search in Primo, you can expand your search beyond the UA Libraries by selecting "UA Libraries and beyond" or clicking on "Click here to expand your search".

Placing a Rapido Request through Library Search (Primo):

• If UA Libraries does not have a resource, Library Search will display the message, “Get it for me from other libraries”.

• On the item's record page, patrons will see options to request the item through Rapido, along with the expected delivery date. After clicking on “Get it”, the patron will select their pickup location and submit the request.
• Rapido will automatically generate the request, which will be sent to Resource Sharing via Alma. The request will then be forwarded to Rapido partner libraries that can lend the resource.

Placing a request through the Rapido Request Form:

• The preferred method for submitting an interlibrary loan request is to follow the process outlined above. Doing so allows the request to be automatically processed through Rapido, which is the system’s intended workflow.
• However, if a resource does not appear in Library Search (Primo), patrons can fill out a request form manually to request a resource.
• To access the form, click on the option "Still didn't find what you need? Click here to send a request"

• Patrons can fill out the request form for the item they need.

Viewing your Rapido requests:

• Patrons can log into their UA Library account to view Rapido requests they’ve placed, and the items they have checked out. 
• Previously, patrons had to log into two separate accounts— their UA Library Account and ILLiad. Now, all loans and requests are available in one place.