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Ops Student Employees: Student Expectations

Student Work Expectations

Welcome to AIS! See the documents below for an outline of our culture and expectations: 

Breaks

If your shift is four hours or longer, you should take a 15 minute break somewhere in the middle of your shift. (You cannot arrive 15 minutes late or leave 15 minutes early.) Coordinate your break with your coworker at the desk so that the desk is not left understaffed. If your shift is less than four hours, you do not get a 15 minute break, but you are always welcome to take brief restroom breaks.
You are welcome to use break areas. Please be courteous and clean up after yourself. Access is for employees only. When visiting the library outside of scheduled work hours, refrain from entering work areas. While it is okay to say hello to your fellow employees, make sure you are not monopolizing staff time or distracting them from work or other patrons.
No. You are welcome to use the staff break rooms if you need to eat something during your shift.

 

Time and Attendance

  1. Put the shift on the tradeboard on When to Work.
  2. Send out an email to the student listserv (allicstud@list.arizona.edu) asking for coverage. If no one responds, approach coworkers individually either in person or via email/text to ask for coverage.
  3. If you are still unable to find coverage, email opsstudentmanagers@lib.arizona.edu at least three days before the shift to seek help finding coverage or for a formal written excuse from your shift.
  • At least two hours before the start of your scheduled shift, email the team listserv (allicstud@list.arizona.edu) to ask for coverage, and (if possible) put your shift on the tradeboard in When to Work. Then email opsstudentmanagers@lib.arizona.edu explaining the situation.
    • In case of an emergency situation requiring less than two hours notice before the scheduled start of your shift, call the desk that was expecting you.
    • As the schedule is published so far in advance, students are expected to self-manage their time to study and complete schoolwork. Failure to adequately plan for school responsibilities does not constitute an emergency and will not be accepted as an excused absence.
Call the staff phone for the desk where you are scheduled (Main 1st: (520) 621-6442 | Main 2nd: (520) 621-6406 | WSEL: (520) 621-6384) and let them know when you expect to arrive. After you have arrived and gotten settled, send a quick email to opsstudentmanagers@lib.arizona.edu explaining the situation.
Email opsstudentmanagers@lib.arizona.edu with the time your shift began/ended and we will manually enter it into your timesheet.
Don't try to correct the punch yourself. Email opsstudentmanagers@lib.arizona.edu with the date and time your shift began/ended and we will manually enter it into your timesheet.
Inform a staff member that your replacement has not arrived and that you need to leave. You are expected to stay until the end of your assigned hour, but you are not expected to stay later if you have to go. If you are able to stay later and end up doing so, email opsstudentmanagers@lib.arizona.edu explaining the situation for time verification.

On Desk

Inform a staff member that your replacement has not arrived and that you need to leave. You are expected to stay until the end of your assigned hour, but you are not expected to stay later if you have to go. If you are able to stay later and end up doing so, email opsstudentmanagers@lib.arizona.edu explaining the situation for time verification.
If your shift is four hours or longer, you should take a 15 minute break somewhere in the middle of your shift. (You cannot arrive 15 minutes late or leave 15 minutes early.) Coordinate your break with your coworker at the desk so that the desk is not left understaffed. If your shift is less than four hours, you do not get a 15 minute break, but you are always welcome to take brief restroom breaks.
No. You are welcome to use the staff break rooms if you need to eat something during your shift.
You should bring your phone to your shift in order to use Duo authentication when logging into various things (UAccess, Alma, Box). It is acceptable to check your phone infrequently, however, you should not be on your phone for extended periods. As your job requires you to be attentive, approachable and aware of your surroundings, your eyes should be level with the computer monitors.
Wearing headphones or earbud(s) while representing the library at the desk is not allowed.
Yes, as long as you follow the rules below:
  • You must be done with all assigned tasks for the hour.
  • You must stay aware of your surroundings and be able to immediately drop what you are doing to help patrons or identify Code of Conduct issues.
  • You can only work on the desktop computer; you cannot have books, notebooks, papers, your personal laptop, or anything else out on the desk.
  • You cannot have the volume on and should consider what you are viewing and what others can see.
  • If the customer does not stop and continues through the gates no further action is required – the gates automatically collect identifying information about the item(s) that set off the alarm. This information is then passed on to Collections Services for follow-up.
  • If the customer stops or approaches the desk to ask about the alarm, ask them if they have any library materials – either from our collection or another library. If they have items from our collection, verify in Alma that the item is correctly checked out to their account. If it is not checked out confirm with the customer that they wish to check out the book and then loan it through Alma following our established process.
  • If the customer has further questions about the gates or RFID tags, as a practice, we do not discuss library security matters with the general public. If they press the issue, you may refer them to a library supervisor or create a ticket in LibAnswers on their behalf and we will follow up with them directly.
Student staff are not expected to handle patrons exhibiting inappropriate behavior or asking for anything outside of the bounds of normal service, including personal information. You should always feel comfortable referring patrons to staff. They are here to support you. In the event you are in a situation where you are unable to pass a patron over to staff, be clear and direct when handling these conversations. Inform the customer that their behavior is inappropriate and ask them to stop. You are always welcome to physically remove yourself from situations by going to the back. Phrases you can use to respond:
  • Do you have a library related question I can help you with?
  • If there is nothing else library related I can help you with I need to be available to help other patrons/there is other work I need to do.
  • That is not information we give out.
  • That is outside of the scope of what I handle but let me grab a staff member who can look into that for you.
  • That language is not appropriate. I'm happy to help you but you need to speak to me respectfully.
  • I have helped you as much as a I can. Goodbye.
  • I am disconnecting this call due to inappropriate and unwanted behavior.
Do not continue to engage with the individual after you have ended the interaction. If you do end up solo in a situation that makes you uncomfortable or you are otherwise unsure how to handle, please let either myself, Ava, or any staff member know.
Student employees are expected to adhere to Library checkout policy, including returning material by the due date. Student employees must be clocked out and act as customers when utilizing library services. Students must not make exceptions for their friends or fellow student employees. Misusing library systems may result in disciplinary action.