Required for: All Ask Us Desk locations
Login Links:
Alma (tiny URL) If you experience any problems with this link, use the link below.
Passwords are located in the Red Folder located in each AIS Ask Desk's side drawer.
The software below are optional but useful to have open at the Ask Us Desks
Help patron with booking & using rooms in the library
Open the document below to find help in restarting the Self-Checkout machines.
Here are links to info on our new RFID gates:
Staff FAQ: https://ask.library.arizona.edu/stafffaq/faq/388204
Libguide page: RFID Gates
If the phones aren't working as expected, please attempt to power cycle (aka; reset ) the base unit before making a Helpline ticket. Resetting the unit can successfully solve several issues.
If issues persist after a power cycle, please make a Helpline Ticket.
source: Staff FAQ
The UA interactive map will tell you the building number of any building on campus.
Normal business hours:
After hours:
Find elevator help here: Elevator Issues/ Patron trapped
For information on the topics below, visit this page:
Alma Circulation & Information
For information on the topics below, visit this page:
Interlibrary Loan Circulation Tasks
To assist patrons with printing or paying for prints, visit this link:
To troubleshoot common Bookeye Scanner issues, visit this link:
Troubleshooting KIC Bookeye Scanners
Note: Problems with the scanner do not go through Helpline.
For assistance, please contact:
To find maps and directions to commonly requested places, visit this link:
1. Open Zoom on instructor device.
2. Click arrow next to audio button (mute button)
3. Select Extron under speakers
4. Select Scarlett Solo Under Microphone
Once Zoom is closed it will automatically go back to pre-set configuration. Zoom must be reset each time logging in.
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Tucson, AZ 85721
(520) 621-6442
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