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AIS Desk Staff LibGuide: AIS WSEL Desk- WESL Lobby

WSEL ASK US DESK    Second Floor

Logging into ASK US Desk WSEL

  Log in with your Net ID & Password

Required for:  All Ask Us Desk locations

Login Links:

 

Log into software below when working at any Ask Us Desk 

Passwords are located in the Red Folder located in each AIS Ask Desk's side drawer.

 

 LibInsight (Stats) 

  • Link to open:  WESL Stats
  • Password:   (no password needed)
 

 Lib Answers   

  • Link to open: WSEL Chat
  • Username: Library3@arizona.edu
  • Password: ( locate in Red Folder)

 

 LibCal  

  • Link to open: LibCal
  • Username:  lbry-circadm@email.arizona.edu
  • Password: (locate in Red Folder)

 

Interlibrary Loan Web Circulation 

  • Link to open: ILL Web Circ
  • Username: Maininfo
  • Password: ( locate in Red Folder)

The software below are optional but useful to have open at the Ask Us Desks 

Log in Using Your Net ID & Password 

Log  in Using Credentials You Created

Helping Patrons with Rooms & Spaces

Rooms & Spaces: 

Help patron with booking & using rooms in the library

How to Log Into LibCal

Note: Use an Incognito browser 

  • At the login window, enter the LibCal Username
  • Enter the password found in STACHE
  • Click the LibApps dropdown menu
  • Click on libcal.library.arizona.edu
  • When the new window opens, click on Spaces
  • The default location is Main Library
  • You can use the dropdown to select other locations
Need more help with using LibCal? 

Find directions using this link:  LibCal Directions

Troubleshooting on Ask US Desk 2nd Floor

 

Self Checkout Machines not working properly? 

Open the document below to find help in restarting the Self-Checkout machines. 

 

Take these directions with you! 

 

Here are links to info on our new RFID gates:

Staff FAQ:   https://ask.library.arizona.edu/stafffaq/faq/388204

Libguide page: RFID Gates

 

 

Staff FAQ Topics

Handling Inappropriate or Unwanted Chats and Phone Calls

Handling and Referring SMS Chats

 

Troubleshooting VOIP Phones at the Desk

Before You Make a Helpline Ticket

If the phones aren't working as expected, please attempt to power cycle (aka; reset ) the base unit before making a Helpline ticket.  Resetting the unit can successfully solve several issues.

 

How to Power Cycle the Unit
  •  Unplug the power cable from the base and plug it back in.

If issues persist after a power cycle, please make a Helpline Ticket. 

 

source: Staff FAQ

 

Building and Emergency Information

 

Reminders

Building Numbers:
  • Main Library:  #55
  • Weaver Science and Engineering Library:  #54
  • Bear Down: #56

The UA interactive map will tell you the building number of any building on campus.  

How to report building issues:

Normal business hours:

  •  email: lbry-helpline@email.arizona.edu
  • send a cc email to: 

After hours: 

  • Call Facilities at 621-3000
  • Send a follow email to: 

 

Find elevator help here:  Elevator Issues/ Patron trapped

Collaborate Faculty Spaces: 

Room 313

 

Common Desk Services- 2nd Floor

Circulation Services

For information on the topics below, visit this page:  

Alma Circulation & Information 

  • Creating an Item Record
  • Determining Patron Status
  • Troubleshooting Alma

For information on the topics below, visit this page:  

Interlibrary Loan Circulation Tasks 

  • Interlibrary Loan Checkouts & Returns
  • Interlibrary Questions
  • Locating Interlibrary Loan materials

 

Wepa Printing 

To assist patrons with printing or paying for prints, visit this link: 

 Helping Patrons Print

test this link

KIC Bookeye Scanners 

To troubleshoot common Bookeye Scanner issues, visit this link:

Troubleshooting KIC Bookeye Scanners 

Note:  Problems with the scanner do not go through Helpline.

For assistance, please contact:

  • Bethany:  bethanyj@arizona.edu
  •  Genesis: gmflorendo@arizona.edu

 

Helping Patrons Locate Places

To find maps and directions to commonly requested places, visit this link:

  Maps & Directions

WESL Rooms & Spaces

Classroom monitors issues? 

Contact:  Classroom Tech Services:  621-3852

 


How to use audio with Zoom


1. Open Zoom on instructor device.
2. Click arrow next to audio button (mute button)
3. Select Extron under speakers
4. Select Scarlett Solo Under Microphone

Once Zoom is closed it will automatically go back to pre-set configuration.  Zoom must be reset each time logging in.

 

 

Quick Reminders

Help Links & Info

This Student LibGuide page for WESL is an excellent resource for staff as well. 
You can link to it here:   WESL Student Libguide Page

WESL Floor Maps

Classroom monitors issues? 

Contact:  Classroom Tech Services:  621-3852

 

 


Tips: To use audio with Zoom
1. Open Zoom on instructor device.
2. Next to Audio Button (mute button) click arrow.
3. Under Speakers select Extron.
4. Under Microphone select Scarlett Solo.
5. Once Zoom is closed is will automatically go back to pre-set configuration-must be
reset each time logging in.