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AIS Desk Staff LibGuide: The Ask US Desks

ASK US DESK HOME PAGE

DESK LOCATION	DESK INFORMATION	LibInsight Stats	Desk Chat User Name	Chat Login Link
LEVEL 1:	TECHNOLGY LENDING	Level 1 Stats	Library1@arizona.edu	Log into Chat
LEVEL 2:	MAIN LOBBY RECEPTION	Level 2 Stats	Library2@arizona.edu	Log into Chat
WESL DESK:	SCIENCE & ENGINEERING LIBRARY	WESL Stats	Library3@arizona.edu	Log into Chat

Log into Stache

Find credentials and passwords for Ask US Desks

https://stache.arizona.edu/

CIRCULATION LOGINS

For Technology, General, and ILL Circ Processes

THE LIBAPP SUITE

Login links for our LibApps are below

STAFF RESOURCES:

Links to what you need

BOX| Login Connect to directions and other important documents used at the ASK US Desks. Log in with your UA credentials.
Library Slack Connect with coworkers across library departments. Use the credentials you created to login.
Microsoft Office You can log into your UA Microsoft Office account using your Net ID & Password.
STACHE- password storage UA's online storage password platform. Log into Stache with your Net ID & Password.
Staff FAQ The Staff FAQ provides some quick answers to questions and scenarios that often occur at Ask Us Desks.
UAccess- STAFF Log into UA Access to record your hours, check your vacation and sick time accrual, and more!
UA Email Keep in touch with coworkers when working at the Ask Us Desks & create Helpline tickets when needed.
When to Work Schedules View your scheduled desk hours and the schedules of your teammates. Log in with the credentials you used to sign up.
Student Assistants LibGuide Info regarding student duties and processes, also used by staff.

BUILDING ISSUES

Report spills, restroom supplies, broken furniture, etc.

Create a helpline ticket:

HOW: Simply send an email to report the issue.

INFORMATION TO INCLUDE:

Brief information about the problem, the building and the room number.

WHAT IS THE EMAIL ADDRESS?

lbry-helpline@email.arizona.edu
cc AIS Staff: lbry-all-ais@email.arizona.edu

Call Facilities at 621-3000

INFORMATION TO INCLUDE:

Brief information about:

the problem
the building
room number

HELPING PATRONS (General)

Links to help answer common questions

Print & Scan

HELP PATRONS PRINT & SCAN

Find solutions to common problems

"HOW TO" DIRECTIONS & QR CODES Find easy directions to help patrons print. There are QR codes that you can scan with your phone to take these directions to the printers.

"HOW TO" DIRECTIONS & QR CODES Find easy directions to help patrons print. There are QR codes that you can scan with your phone to take these directions to the printers.
WEPA - Print Station Status
WEPA -User Guide

Bookeye Scanner Help

FIND PLACES

Connect to various maps on Campus

Lost and Found General

Lost & Found

Library Lost & Found Locations:

Main Library Level 2
WESL Level 2 Staff Office

Lost and Found Procedures

The libraries only accept lost and found items:

1. Of high value

examples: laptops and tablets

2. items that would cause a major inconvenience should they be lost:

Examples: wallets, keys, IDs, jewelry, CatCards, and phones

We should not accept:

water bottles
clothing or shoes

Ask the patron who found these items to return the item to the location where it was found.

They can also take the item to the Student Union's Lost & Found

What Happens to Unclaimed Items Held at the Library?

Twice a week (on Mondays and Thursdays) unclaimed items from our lost and found are transported to the Student Union.

The Student Union Lost & Found

Location:

Information desk across from the UA Bookstore.

Phone: (Lost & Found): (520) 621-7755

Webpage: UAPD Lost & Found

Phone: UAPD lost property: call 520-621-1332.

Physical Address

University of Arizona Police Department
1852 East First Street, PO Box 210100, Tucson, AZ 85721

Ask US Desk Phones

Connect with staff at other desks

Main Level 1 Desk

(520) 621-6442

Main Level 2 Desk

(520) 621-6406

WSEL Desk

(520) 621-6384

LibGuide Construction

Send me feedback:

Please send on any feedback that will help develop this guide.

My email is: jtorres@arizona.edu

This Libguide is released in an "under-construction" state. It is not a final product.

You will find newly released areas announced here.

Released Tabs are still under construction

Content for existing tabs is still evolving. Areas there were not completed prior to being released have been deactivated.

The areas I am focused on right now are:

Technology
Staff Resources
All things "LibCal"

Future Tabs:

Computer Workstations
Paying for Things
Reference Assistance
Tech Support
Other library departments
Emergency Procedures

Safety and Security

UAPD ASSISTANCE NEEDED?

Here is how to get help

UAPD: Non-Emergency

Call: 520-621-8273 (621-UAPD)

EMERGENCY?

Dial 911

Call from landline

Connect directly connect to UAPD